Privacy
How Prepare Your Family handles your information. Updated October 30, 2026.
This notice describes the website. The separate mobile test app may use different storage. This notice is currently available in English.
Your account and saved information
Signing in uses Clerk. When you choose to save information to your account, the website sends your plans, questionnaire answers, Command Center information and document records to our service. These account records are encrypted in storage. Signing out does not delete them.
Information on this device
The website also uses browser storage for your language preference, planning information and encrypted vault copies. Information stored only in this browser is not automatically available on another device. Clearing browser storage can remove these local copies; keep your originals and backups.
Vault files and recovery copies
Vault files in this browser are encrypted using your vault passphrase. If you choose to create a family recovery copy, encrypted file data and recovery information are sent to our service. Recovery copies have separate access controls. Keep your passphrase and backups safe; do not send a passphrase to support.
Your family and sharing
Creating or joining a household does not automatically share your private saved answers or local vault. Family membership, invitations, roles and information you explicitly share are used to provide family access. Information you have already shared may remain with that household after you leave.
Services used to run the website
Render hosts the website, Neon stores account and family records, and Cloudflare provides website infrastructure and file storage. Clerk handles sign-in, Stripe handles Premium checkout and subscriptions, and Knock supports notification delivery. These providers process information needed for those services. Payment details are entered through Stripe; journal orders, delivery addresses and fulfillment are handled by Lulu.
Technical information and outside links
Hosting and service providers may process request details such as IP addresses, browser information and error logs to operate and protect the service. Sign-in uses cookies or similar session storage. Official guidance links and journal checkout take you to outside services with their own privacy practices.
Privacy requests and removing information
For questions, access, correction or deletion requests, contact support@prepareyourfamily.app from the email associated with your account when possible. We may need to verify that the account is yours. Do not email private documents, payment details, passwords or vault passphrases. A request does not automatically delete an account or cancel a subscription. Some billing or security records may need to be retained.
Subscriptions and signing out
Manage Premium through the subscription controls linked from Account. Signing out, clearing browser storage or uninstalling the mobile app does not cancel a subscription or delete server-side records. Use the Account page for the existing account and subscription links.